Kazakhstan's Kcell adopts AI-based voice robot for customer service

23.07.2019

Kcell, the largest mobile operator in Kazakhstan has adopted Speech IVR, a AI-based voice robot for customer service. The Operator claims to be the first in the country to launch customer service systems based on artificial intelligence. 

According to Assem Duisenbayeva, Senior Specialist on development of self-service systems of Kcell, the new voice assistant began to operate fully in 2017. It was...